072906
I once had a health teacher define stress as "change". Whether thats right or not, the fact is I've had a lot of changes this summer, and it has been stressful. The biggest changes are my new job (or same job @ a new company) and my house changes (my good friend Matt leaving for LA, and my new good friend Ted moving in). I've also taken on new leadership responsibilities at church, which haven't amounted to terribly much yet...but that could change too.
All the changes have been stressful. I've had more trouble sleeping this summer than typically. I had 3 or 4 weeks in a row where I had about 1 sleepless (or very little sleep) night a week, for random reasons. The past couple of weeks, I've been so tired after coming home from work. I sigh a lot. I told my friend yesterday that I feel like I've been run over by a car.
Well, here's the sunny side of the street. Below, I'm going to post a completely unprovoked email from a co-worker that I got this Wednesday.
Thanks Mr. Thompson:
Q: Since you came to IQS you have been smiling like a Republican who managed to outlaw abortion. What makes you smile so much throughout the day; clue me in. … I won’t tell a soul. Is it the company coffee, donuts; or a good parking spot with a broke meter? Do share….
Wow! What a great (and funny) compliment! How did I respond?
Thanks, I didn’t realize I’ve been smiling that much. I’d like to be able to say that the reason is Jesus, because I am a believer, but I’m sure its more probably things like “I’m just trying to get people to like me” or “that Dunkin Donuts coffee rocked” or “I enjoy they people around me”. It’s probably a combination of all that stuff.
And then HE RESPONDS:
Off the record: You have exceptionally good people management skills and a disposition that will take you far in life. I used to be optimistic when I was in young…but then I started teaching. It was down hill from there. God’s best be with you.
What an awesome compliment! So needless to say, I was beaming for the rest of the day. But then...later that day, this same guy had a caller who was suicidal, and so I came to help him with the call. He did a great job handling it, but I did take over. Things were cool once I got the lady off to someone who would help her. But then he sends this to my supervisor, who then sends it back to me.
James Thompson is the MAN!!!! He worked on a call nearly 30 minutes with a customer who was in a high priority crisis mode and suicidal. He was calm, collected, professional, and patient. Thompson called several facilities and kept reassuring the caller; finally he did a warm transfer to a treatment center. It was a real learning experience for me to see how he de-escalated the caller, provided her with options, and re-assurance. Thompson is the Man – I was thoroughly impressed with his skills.
For the rest of the day, I was on cloud nine. All I'm trying to say is a little compliment and encouragement can go a long way. It made me forget about my stress for a moment, and made me feel really good and valuable. If you stumble upon this, try to make an effort to encourage someone today. It may make their day!
